FAQS
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Please allow 5 - 12 business days from the time your package arrives back to us for a refund to be issued.
General
Does the baby monitor require Wi-Fi to work?
No. Our monitor supports local monitoring without Wi-Fi for in-home use.
Wi-Fi is only needed if you want to view your baby remotely through the mobile app.
Is the video and audio connection secure?
Yes. We use encrypted transmission and private pairing to ensure that only authorized users can access your baby’s video and audio feed.
Will the night vision disturb my baby’s sleep?
Not at all. The monitor features no-glow infrared night vision, allowing clear visibility in the dark without emitting visible light.
Can I talk to my baby through the monitor?
Yes. The built-in two-way audio lets you hear your baby and speak back instantly to comfort them from another room.
Is the monitor easy to set up?
Absolutely. The monitor is designed for quick, plug-and-play setup with no complicated configuration required.
What is included in the box?
Each package includes the baby camera, parent unit (if applicable), power adapters, user manual, and all necessary accessories for immediate use.
Does the product come with a warranty?
Yes. We offer a 1-year limited warranty and responsive customer support to ensure peace of mind after purchase.
What should I do if I have a problem with my order or device?
You can contact our support team through the Contact Us page.
Please include your order number and product model for faster assistance.